Support — FAQ

Arctic Fishing Slots is a free-to-play social casino app featuring virtual winter-themed slot machines with fishing, treasure and pirate themes. It uses virtual coins and gems as in-game currency — no real money is ever wagered or won. It is purely entertainment, available free on Google Play.

Multiple ways: log in daily for your bonus (7-day streaks unlock the Arctic Treasure Pack), watch short reward ads inside the app (up to 3/day for instant coins), earn +1 Gem by landing the special Wild symbol in any slot, win in slot rounds, or contact our support team.

No. Arctic Fishing Slots is a social casino game for entertainment purposes only. Virtual coins and gems have no real-world monetary value and cannot be exchanged for cash or prizes. The game simulates slot machine mechanics without any real-money gambling.

Tap Login in the app, then select "Forgot Password". Enter your registered email and we'll send a reset link. If you joined as a Guest, you can convert your account in Settings inside the app.

Coins decrease when you place bets on slot machines. If you believe coins disappeared due to a technical error, contact our support team at teresiashapwata2019@gmail.com with your username and the approximate time the issue occurred.

Try these steps: (1) Close and reopen the app, (2) Update to the latest version on Google Play, (3) Restart your device, (4) Check your internet connection, (5) Clear the app cache in Settings → Apps → Arctic Fishing Slots. If the problem persists, contact support with your device model and Android version.

Email us at teresiashapwata2019@gmail.com with the subject "Account Deletion Request". Include your registered email and username. We will process the request within 30 days. Coin and gem balances cannot be recovered after deletion.

Currently, Arctic Fishing Slots is available on Android via Google Play only. iOS availability may be added in the future — follow this website for updates.

Each slot has a special Wild symbol (Salmon in River Fishing, Coral Crown in Pirate Treasure, Compass in Pirate Seas, Bobber in Tackle Master) that not only substitutes for other symbols to complete wins, but also awards you +1 Gem every time it lands on the reels!

Yes. Arctic Fishing Slots is intended for players aged 18 and over. While the app does not involve real money gambling, it simulates casino-style games appropriate for adults only. By using the app, you confirm you are at least 18 years old.

For data deletion requests, email teresiashapwata2019@gmail.com with the subject "Privacy Request". Include your advertising ID (GAID). We will process your request within 30 days as required by applicable law.